FAQs
Frequently Asked Questions
Who makes Boraciel products?
We partner with two trusted printing providers: Lulu Direct (for journals and prints) and Printify (for apparel and accessories). Each item is made to order and shipped directly to you.
Why did my order arrive in two packages?
Journals/prints and apparel are produced in different facilities. If your order includes both, they will ship separately and may arrive on different days.
How long will my order take to arrive?
Journals/prints: 7–10 days processing + 3–7 days U.S. shipping.
International orders may take 21–30 days.
Why is my order taking longer than usual?
All of our products are made to order. This means your item is created only after you place your order. Instead of sitting in a warehouse, each product is freshly printed and prepared specifically for you to ensure it arrives brand new and high quality, and to cut down waste that will help the environment. Because of this process, production may take a few extra days before shipping.
Can I return/exchange an item if I ordered the wrong size?
Because each item is made to order, we are unable to accept returns for size or color changes. Please review the Size Guide carefully before placing your order.
What if my item is damaged or defective?
Contact us within 7 days with your order number and photos. We’ll replace or refund your order after careful consideration.
Do you accept cancellations?
Cancellations are possible only within 24 hours of purchase, before printing begins.
Do you offer free shipping?
Yes! We offer free U.S. shipping on orders over $60 (before taxes and discounts).
How do I track my order?
You will receive an email with tracking information once your order ships. If your order includes journals and apparel, you may receive two separate tracking numbers.
Do you ship internationally?
Yes, we ship internationally. Shipping costs and delivery times vary by location. International customers are responsible for any customs duties or VAT fees.
How do I care for my journal?
Store in a dry place, away from direct sunlight. Avoid spills, the pages are uncoated paper.